Terms of Service

1 Acceptance of Terms

By accessing or using the Brute Wellness website at brutewellness.com, placing an order, or communicating with us via WhatsApp, phone, or any other channel, you confirm that you:

• Are at least 18 years of age
• Have read, understood, and agree to be bound by these Terms of Service
• Have read and agree to our Privacy Policy

If you do not agree to these terms, please do not use our website or place an order.

2 About Brute Wellness

Brute Vitality Ltd (trading as Brute Wellness) is a Nigerian wellness company dedicated to developing and distributing premium natural supplements. Our mission is to create honest, science-backed wellness products for everyday people — a range that will continue to grow over time.

3 Products & Descriptions

Brute Vitality Ltd develops and sells a range of natural wellness supplements. We make every reasonable effort to accurately describe our products, including ingredients, dosage, and expected benefits. However, the following applies to all products across our range:

• Product images are for illustrative purposes. Actual packaging may vary slightly.
• Ingredient formulations may be updated from time to time. The label on the product you receive is always the most accurate reference.
• Supplement facts and benefit claims are based on ingredient research and customer feedback. Individual results will vary.
• Our products are dietary supplements, not medicines or pharmaceutical drugs. They are not intended to diagnose, treat, cure, or prevent any disease.
• New products may be added to our range at any time. These terms apply to all products available on our website, current and future.

4 Ordering & Payment

Payment Methods

Brute Vitality Ltd accepts both pay-before-delivery and pay-on-delivery options, depending on availability at the time of checkout. The payment method applicable to your order will be clearly displayed before you confirm your purchase.

• Pay Before Delivery: Full payment is made at checkout via bank transfer, card, or any other payment method provided. Your order is processed and dispatched upon confirmed receipt of payment.
• Pay on Delivery: Where available, you may choose to pay in cash (Naira) to the delivery agent at the time your package arrives. Orders placed under this option may be subject to confirmation by our sales team before dispatch.

Order Confirmation

An order is confirmed once you receive a confirmation message via WhatsApp or SMS from Brute Wellness. Placing an order alone does not guarantee stock availability until confirmation is sent.

Order Cancellation

You may cancel your order before it has been dispatched by contacting us at support@brutewellness.com or via WhatsApp. Once dispatched, the standard returns process applies (see Section 7). For prepaid orders, cancellations before dispatch will be refunded in full within 5–10 business days.

5 Pricing

All prices are listed in Nigerian Naira (₦) and are inclusive of applicable taxes unless otherwise stated. Prices are set per product and per package option, and are clearly displayed on the relevant product page at the time of your order.

Each product in our range is available in single-unit and bundle pricing options where applicable. Bundle pricing offers a reduced per-unit cost and represents better long-term value. Current prices for all available products and packages are listed on their respective product pages at brutewellness.com.

Delivery fees, where applicable, are communicated separately at checkout or during order confirmation and are not included in the product price unless explicitly stated.

6 Delivery

Brute Vitality Ltd delivers across all 36 states in Nigeria and the FCT. By placing an order, you agree to the following:

• Delivery timeline: Standard delivery takes 2–5 business days depending on your location. Remote areas may take longer. Timelines are estimates and not guaranteed.
• Delivery fees: Where applicable, delivery fees will be clearly communicated at checkout or during order confirmation. Free delivery promotions may be offered from time to time.
• Accurate address: You are responsible for providing a complete and accurate delivery address. Brute Vitality Ltd is not liable for failed deliveries due to incorrect address information provided by the customer.
• Failed delivery: If delivery is attempted and unsuccessful on two occasions, the package may be returned. A re-delivery fee may apply.
• Availability: For pay-on-delivery orders, you agree to be available to receive your package and make payment. Repeated unavailability may result in order cancellation.

7 Returns & Refunds

30-Day Satisfaction Guarantee

Brute Vitality Ltd offers a 30-day satisfaction guarantee across our product range. If you are not satisfied with any product for any reason, contact us within 30 days of receiving your order to request a refund.

Conditions for Refund

• Refund request must be made within 30 days of confirmed delivery.
• Contact us via support@brutewellness.com or WhatsApp with your order details and reason for return.
• Refunds for prepaid orders are processed to your original payment method or bank account within 5–10 business days of approval.
• Products damaged due to misuse, or requests made after 30 days, are not eligible for refund.
• Promotional or bundle pricing does not affect your right to request a refund within the 30-day window.

Damaged or Incorrect Orders

If you receive a damaged, tampered, or incorrect product, contact us immediately with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.

8 Health Disclaimer

All Brute Wellness products are dietary supplements, not medicines or pharmaceutical drugs. They have not been evaluated by NAFDAC for the treatment, cure, or prevention of any disease. This applies to all products in our range, including current offerings and any future products launched under the Brute Wellness brand. Specifically:

• Our supplements are designed to support general wellness and specific health goals — they are not treatments or cures for any medical condition.
• Results mentioned on our website, in testimonials, or in marketing materials are based on individual experiences and are not guaranteed. Individual results will vary.
• If you have been diagnosed with any medical condition, consult your doctor before using any Brute Wellness supplement.
• Do not stop or reduce any prescribed medication without medical advice.
• As our product range expands, this disclaimer applies equally to all new products unless explicitly stated otherwise on the product's own page.

9 WhatsApp Communications

By placing an order with Brute Vitality Ltd, you consent to receiving communications from us via WhatsApp, including:

• Order confirmation and status updates
• Delivery notifications and payment reminders
• Post-purchase follow-up messages
• Marketing and promotional messages (you may opt out at any time by replying "STOP")

Transactional order messages cannot be fully opted out while your order is active. Our WhatsApp Business communications are powered by the Meta WhatsApp Business API. Your use of WhatsApp is also governed by WhatsApp's Terms of Service. For data deletion requests, visit our Data Deletion page.

10 Intellectual Property

All content on this website — including but not limited to text, images, logos, brand names, product names, graphics, and page layouts — is the intellectual property of Brute Vitality Ltd and is protected under Nigerian copyright and trademark law.

You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent. Personal, non-commercial use is permitted provided the source is credited.

11 Limitation of Liability

To the maximum extent permitted by Nigerian law, Brute Vitality Ltd shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of any Brute Wellness product
• Any health outcomes resulting from use or misuse of our supplements
• Delays or failures in delivery caused by third-party logistics partners or circumstances beyond our control
• Losses arising from inaccurate delivery information provided by the customer
• Technical issues, errors, or downtime on our website

Our total liability to you for any claim arising from an order shall not exceed the total amount you paid for that order.

12 Prohibited Use

You agree not to use the Brute Wellness website or services to:

• Place fraudulent, fake, or malicious orders
• Impersonate another person or entity
• Disrupt or interfere with our website or services in any way
• Reproduce or distribute our proprietary content without authorisation
• Resell Brute Wellness products commercially without prior written agreement with Brute Vitality Ltd
• Use our WhatsApp contact for spam or unsolicited communication

Violation of these prohibitions may result in cancellation of your orders and/or legal action by Brute Vitality Ltd.

13 Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms or your use of Brute Wellness services shall be resolved as follows:

• First: Contact us at support@brutewellness.com to resolve the matter informally. We commit to responding within 5 business days.
• Second: If informal resolution fails, disputes shall be submitted to mediation before escalating to litigation.
• Third: Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of the Federal Republic of Nigeria.

14 Changes to These Terms

Brute Vitality Ltd reserves the right to update these Terms of Service at any time to reflect changes in our business, operations, or legal obligations. When material changes are made, we will update the "Last Updated" date at the top of this page. Where required by law, we will notify existing customers via WhatsApp or email.

Your continued use of our website or services after any changes take effect constitutes acceptance of the revised terms. We encourage you to review this page periodically.

15 Contact

For any questions about these Terms of Service, please contact Brute Vitality Ltd: